Privacy Policy

1. Introduction

This Privacy Policy applies to HerbiGold Veda and all users who access our website, purchase our products, submit forms, contact us through WhatsApp, phone, email, or interact with our marketing pages.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of information when you use our website or services:

• Name, mobile number, email address and shipping address.
• Order details including product name, quantity, price and delivery preference.
• Payment-related status, transaction reference or confirmation details.
• Messages, queries or consultation requests submitted through forms or WhatsApp.
• Device information such as browser type, IP address, location approximation and page activity.
• Marketing data such as ad source, campaign, UTM parameters and referral page.

3. How We Use Your Information

We use your information only for legitimate business and customer service purposes, such as:

• Processing and confirming your orders.
• Delivering products to your provided address.
• Contacting you for order updates, support, consultation or delivery confirmation.
• Improving our website, products, customer experience and marketing performance.
• Sending promotional offers, updates or product information when permitted.
• Preventing fraud, spam, misuse or unauthorized activity.

4. Cookies & Tracking Technologies

Our website may use cookies, pixels and analytics tools to understand user behavior, improve website performance and measure advertising results.

• Cookies help remember preferences and improve browsing experience.
• Analytics tools may track page visits, clicks, traffic source and device type.
• Advertising pixels may help us show relevant ads on platforms like Meta or Google.

You can disable cookies from your browser settings, but some website features may not work properly after disabling cookies.

5. Information Sharing

We do not sell your personal information. However, we may share limited information with trusted service providers only when necessary.

• Courier or delivery partners for shipping orders.
• Payment service providers for transaction processing.
• Website hosting, analytics and marketing service providers.
• Legal authorities if required by law or to protect our rights.

6. Data Security

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration or disclosure.

• Secure website practices and controlled data access.
• Limited access to customer information by authorized personnel only.
• Regular review of website forms, order systems and data handling practices.

No online method is 100% secure, so we cannot guarantee absolute security. However, we take reasonable steps to protect your information.

7. Your Rights

You may contact us to request:

• Access to personal information we hold about you.
• Correction of inaccurate or incomplete information.
• Deletion of your personal information, subject to legal or business requirements.
• Opt-out from promotional calls, messages or emails.

8. Product & Health Disclaimer

HerbiGold Veda products are intended for wellness support. Results may vary from person to person depending on lifestyle, age, diet, body type and usage consistency.

Customers should consult a qualified healthcare professional before using any supplement, especially if they are pregnant, nursing, taking medication or have an existing medical condition.

9. Return, Refund & Cancellation Policy

At HerbiGold Veda, we strive to provide premium quality Ayurvedic wellness products. Due to the nature of health and wellness products, returns, refunds and replacements are subject to strict quality and safety conditions.

• If a customer wants to return the product, they must inform our support team within 24 hours of receiving the product.
• Return or replacement will only be considered if our support team receives or makes a verification call within 24 hours of product delivery.
• Return requests made after 24 hours of delivery may not be accepted.
• The product package must be completely seal packed. The seal should not be broken, opened, damaged or tampered with.
• Products with opened packaging, broken seal, damaged bottle, missing label, missing invoice or signs of usage will not be accepted.
• Customers may be required to provide clear photos or videos of the product, outer package, seal and invoice for verification.
• Once the return request is approved, the product must be returned to us in the same original sealed condition.
• After receiving the returned product, our quality team will inspect the package and verify whether it meets the return conditions.
• If the return is approved after inspection, the refund process will be initiated.
• Approved refunds may take up to 90 days to be processed and credited to the customer.
• Refund will be processed through the original payment method or any other approved method decided by HerbiGold Veda.
• Shipping charges, COD charges, handling charges and other service fees are non-refundable unless specifically approved by HerbiGold Veda.
• HerbiGold Veda reserves the right to reject any return, refund or replacement request if the product does not meet the above conditions.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes means you accept the revised policy.